Where do we ship from/to?
All packages are shipped from the greenlifealt.com location in Laurel, MD. Our official address is 200 Main Street, Laurel, MD 20707. We offer shipping to addresses in the Continental USA. Shipping is NOT offered internationally or to addresses in Alaska, Hawaii, Puerto Rico and the other U.S. territories that are not considered part of the Continental USA.
Free Shipping on Orders Over $80
We offer free shipping on orders over $80 to the Continental USA.
The Green Life Alternative Care team ships Monday through Friday, 9am to 5pm. Our shipping time usually takes anywhere from 1-4 days depending on where in the country you are located. Most packages are received by our customers within 4 business days. All packages are picked up by our shipping carriers daily.
Once a package has been shipped, greenlifealt.com will take NO responsibility in the carriers shipping time-frame.
Greenlifealt.com will also NOT take any responsibility for items lost by carriers during transit or left at the wrong address.
Any shipped packages that are returned back to our warehouse facility, through no fault of our own or the shipping carriers, will be subject to a 15% restocking fee. Some instances of this would be as followed.
- A customer refuses a package upon delivery.
- A customer has moved & not updated their information on our website.
- The package was never signed for and/or never picked up from the shipping carrier holding facility.
Every instance in which this happens, it is subject to a case by case evaluation. Ultimately we hold the right to make the final decision in each case.
ORDER ERRORS & MISSING PRODUCTS
Incorrect and/or damaged items MUST be claimed within 72 hours of the delivery date as indicated by your tracking information.
If you are missing an item from your order, please contact our Service Team at 240-786-5538 or you can email us at [email protected]
If you received the wrong product, please do not open the item. Contact us at the email or phone number listed above and our Service Team will email you a return shipping label.